Terms & Conditions

Welcome to Tomio Craft! By accessing and purchasing products from our online store, you agree to the following terms and conditions. Please read them carefully.

  1. General Information

Tomio Craft specializes in high-quality sofas and chairs, designed to provide both comfort and durability. Our commitment is to deliver exceptional craftsmanship and products that last.

  1. Warranty
  • Frame Warranty: All our sofas and chairs come with a 3-year warranty on the frame. This warranty covers any defects in material or workmanship under normal usage.
  • Transit Damage: If your sofa or chair is damaged during transit, we will cover the cost of repair or replacement of the damaged item. Please inspect the product upon delivery and report any issues within 48 hours for us to process claims.
  1. Exclusions
  • Pet Damage: The warranty does not cover damage caused by pets, including chewing, scratching, or tearing of the fabric or frame.
  • Children’s Damage: Any damage caused by children, such as stains, spills, or any form of physical abuse, is not covered under the warranty.
  1. Order Completion Time
  • Please note that the production and delivery of your custom sofas or chairs will take approximately 4 weeks to complete. This time frame may vary based on order volume or unforeseen delays, but we will notify you of any changes to the expected timeline.
  1. Refund Policy
  • No Refunds: All sales are final. We do not offer refunds on any purchased items. However, we will make every effort to address issues that arise within the scope of our warranty terms.
  1. Delivery and Shipping
  • Local Delivery: We offer delivery within South Africa. Delivery fees will be calculated  based on your location. Email: shanti@agmi.co.za
  • Neighboring Countries: We also deliver to neighboring countries, including DRC, BOTSWANA , NIGERIA,  ZIMBABWE MOZAMBIQUE AND MORE . Delivery fees and timelines for these locations will be provided via email TO:shanti@agmi.co.za
  • International Shipping: We are happy to offer international shipping to overseas countries. Shipping rates will vary depending on the destination and customs requirements. Please contact us directly for international orders, and we will provide you with an accurate quote for shipping.
  1. Quality Assurance

At Tomio Craft, we take pride in creating high-quality furniture. Our frames are built to last, and we carefully select materials to ensure the durability and comfort of each product. Your satisfaction with our craftsmanship is important to us, and we stand behind the quality of our products.

  1. Limitation of Liability

Tomio Craft is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the cost of repairing or replacing the product under warranty.

  1. Changes to Terms

Tomio Craft reserves the right to update or modify these terms and conditions at any time. Any changes will be reflected on this page, and you are encouraged to review them periodically.